Terms, shipping & legal notices
Special territories (EU)
Customers located in EU countries but residing in the following special territories must select PostNL Worldwide (23€) or PostNL Untracked (3.50€) as appropriate: Canary Islands, Ceuta, Melilla, Heligoland, Livigno, Campione d'Italia (including Lake Lugano waters), Åland Islands, Mount Athos, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint Martin, Azores, Madeira.
Untracked shipping
Orders shipped via untracked methods are dispatched after payment confirmation. No tracking updates are provided. It is your responsibility to receive the package or collect it from the local postal office in time.
Disclaimer
FreshChems will not be held liable for issues in the destination country except transportation problems caused by the logistics provider. We are not responsible for incorrect or incomplete shipping addresses, import duties, or legal complications at the destination.
FreshChems does not ship to the United States, Canada, the United Kingdom (including England, Scotland, Wales, Northern Ireland), or Israel under any circumstances. Our courier does not offer registered (tracked) mail to Germany, Austria, Denmark, Sweden, Iceland, Finland, or Norway — only untracked regular mail; delivery is not guaranteed and no compensation or free reshipments are offered for lost shipments to these destinations. Bank Transfer is not available in all countries; if not offered for your destination, please use cryptocurrency. Products are for research use only.
Shipping
We do not ship to the USA, Canada, the United Kingdom, or Israel. Bank transfer is not available in all countries — see FAQ for details.